Version 1.1 - Effective Date: 03.05.2016

Privacy Policy


Merz Pharmaceuticals GmbH (“Merz“, “we”, “us”), Eckenheimer Landstrasse 100, 60318 Frankfurt, Germany, operates the website www.merz-institute.com (the “Website”). We respect the privacy rights of our users and recognise the importance of protecting their personal data.
We have developed this Privacy Policy to provide you with information relating to the collection, processing and use of information you submit through the Website.

1 Visitors of the Website

When visiting the Website the following data is automatically transmitted by the Internet browser of each online visitor:
  • referral web page.
  • name of the requested file.
  • date and time of request/access.
  • size of the transmitted data.
  • status (e.g. transaction completed, etc.).
  • web browser used.
  • operating system used and
  • IP address of the device (together the “LogFile Data”).
The LogFile Data is collected and stored for security purposes, in particular to protect our IT systems against attacks. The IP address is deleted after seven days at the latest. The LogFile Data is also used to compile anonymous statistics.

2 Registered Users

Parts of the Website are reserved for healthcare professionals (“Registered Users”) only and require a prior registration.

2.1 Summary

If you register on our Website and tick the checkbox ”I agree to the collection, processing and use of my personal data in accordance with the Privacy Policy” you in particular agree that
  • we will collect and store information about your purchase activities and about the way you use or navigate through the sites and about the way you use the services and courses (in order to do so we may also place cookies and web beacons). We will link this information to information you provide when registering (such as your name, email address and your profession);
  • we will use the collected information to analyse your usage and preferences for demographical and statistical analysis and for marketing and market research purposes as outlined below in paragraph 7, so that we can improve and customize its sites, products, services and promotions (including newsletters, provided you consented to receive newsletters) to better satisfy your needs; and
  • we may share your personal information with our affiliates and subsidiaries.

2.2 Which data we collect from our Registered Users

(a) Data about your identity

To register on the Website you are required to enter personal data into the registration form (the "Registration Data"). The Registration Data includes your title, first name and surname, date of birth, profession, discipline, practice address, professional registration number, email address, and name of the institute you work for.
If you purchase items from us through the Website, you need to provide required credit card or Pay Pal information for the transaction.

(b) Data related to your use of the Website and our services

You agree that we collect and store information about your purchase and account activities and about the way you use or navigate through the Website (including LogFile Data) and about the way you use the services and courses. In order to do so we may also use cookies and web beacons. We will link this information to your Registration Data.

2.3 How we process and use the data collected from our Registered Users

Your information will be used to provide you with the requested services and courses and to process your orders and requests and to enable the transactions you make through the Website.
You agree that we can use the Registration Data and data related to your use of the Website and our services to analyse your usage and preferences for demographical and statistical analysis and for marketing and market research purposes, as is authorised under paragraph 7 below, so that we can improve and customize our sites, products, services and promotions to better satisfy your needs.
In addition, if you opt into receiving e-mail newsletters from us, you agree that we may use the collected information to customize the newsletters to satisfy your requirements.

2.4 How we share data from our Registered Users

We may share your data with our affiliates and subsidiaries. The level of data protection provided in countries outside the European Economic Area law may be lower than the level provided within the European Community. Such affiliates and subsidiaries will use your data in accordance and for the purposes outlined in this Privacy Policy. Where we use third party agents or distributors which are not our affiliates or subsidiaries, we have entered into a contractual agreement with them to ensure that your data is protected at the German level, and by one of the European Community. In the performance of the payment for services your personal data is proceeded to the external provider “Payone” who will process the payment. Payone will not use your data for any other than the payment process. Payone and Merz have entered into a data processing agreement according to the legal requirements.

2.5 Trans-border data transfer

Your data will be stored securely on servers located in Germany and not in the country from which you have accessed the Website. The level of data protection is [describe what the level is, e.g. in line with EU Data Directive.

2.6 Your right to revoke your consent

You can revoke your consent to the collection, processing and use of your data at any time. If you want to revoke your consent, please send an email to merz-institute@cocomore.com or contact us by mail at Merz Pharmaceuticals GmbH, Global Medical Education and Training Aesthetics, Eckenheimer Landstrasse 100, 60318 Frankfurt, Germany. If you revoke your consent, we will delete your data (unless required or permitted to retain it by law). Please note that the deletion of data will lead to a termination of your registration and prevent you from using the parts of the Website and our services that are reserved for Registered Users only.

3 Third party processors

We may also use third party data processors acting on our behalf and in our interest. Such third party data processors will process your data strictly in compliance with this Privacy Policy.

4 Cookies and web beacons

4.1 Cookies

Cookies are small text files which a website places on your device. We may use cookies on some parts of the Website.
Within the password protected area of the Website reserved for Registered Users we use so called session cookies which are essential to enable you to use the features which are reserved for Registered Users. Such cookies enable us to keep track of the fact that you have signed in, so you do not have to continually enter your username and password when navigating through the areas of the Website which are reserved for Registered Users. We also use session cookies to provide you with the online services you have asked for, like to keep track of your shopping list.
In addition, we may use cookies to collect information about how users navigate through and use the Website and to collect information about which pages, sections and services of the Website are visited. This enables us to improve the Website and to enhance the online experience of our users. The information is collected on an anonymous basis and our cookies do not collect information that identifies the user personally. However, if you are a Registered User you agree that the information collected by us using cookies may be associated with your Registration Data.
Most browsers are automatically set to accept cookies. You can disable cookies or set your browser to alert you when cookies are used. However, if you do disable cookies, you may not be able to use all functions of the Website.

4.2 Web beacons

Web beacons are tiny graphics files invisibly integrated into our Website or into communications sent to you. When you access parts of our Website or communications which contain such web beacons, the respective graphics files are downloaded from our server. We may use web beacons to collect information about the sections of our Website users visit, the services and courses users are interested in and the navigation users choose. Additionally, if you consented to receiving newsletters from us, we may place web beacons in newsletters sent to you. These web beacons will notify us when you open such newsletters and what electronic content you download. The information is collected on an anonymous basis and our web beacons do not collect information that identifies the user personally. However, if you are a Registered User you agree that the information collected by our web beacons may be associated with your Registration Data.

5 Google Analytics

The Website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Please note that this Website uses Google Analytics with „anonymizeIP()“, so that Google shortens your IP address. Your IP address will be shortened within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area before being transmitted into the United States. Only in exceptional cases the whole IP address will be first transferred to a Google server in the United States and shortened there.
Google will use this information on our behalf to analyse your use of the Website for us, to compile reports on site activities for us and to provide us with other services relating to site activity and internet usage. Google may transmit this information to third parties if required by law or if third parties process such information on behalf of Google. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings in your browser, in which case you may not be able to use the full functionality of this Website.
You can also opt-out from the data collection and data storage by Google Analytics with effect for the future by downloading and installing the Google Analytics Opt-out Browser Add-on. By downloading and installing this add-on you prevent that Google Analytics stores and processes data about your visit of the Website. Further information and details on download and installation are available at http://tools.google.com/dlpage/gaoptout?hl=de. On this website you can also download the add-on.
Alternatively, you can click on the link below. An opt-out cookie will be stored on your device, which prevents that Google Analytics stores and processes data when you visit this Website:

Google Analytics deactivation link

6 Social Plug-ins

The Website uses programs – so called plug-ins – which enable an interaction with the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA („Facebook“), with the social network Google+, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States („Google”), with the social platform Twitter, operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”) and with the social network LinkedIn, operated By LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). To avoid that your data (e.g. the information that you visited our Website) is transmitted to the networks without your consent, your browser will create a direct connection to the servers of the networks only if you activate the social plug-in by clicking on it. Only if you activate the social plug-in with a click you enable the respective network to receive information that you visited our Website. If you activate the social plug-in and if you are logged into your Facebook, Google, Twitter and/or LinkedIn account when visiting our Website, then Facebook, Google, Twitter and/or LinkedIn can assign your visit to your personal network account. Furthermore, if you activate the social plug-in and if you are logged into your respective network account, you can interact with the respective network, e.g. you can “share” content, post comments, etc. For the purpose and scope of data collection, further processing and use of data by Facebook, Google, Twitter and LinkedIn as well as your rights and ways to protect your privacy, please refer to the privacy policy of Facebook, Google, Twitter and LinkedIn. Note that, where medicines, health products and healthcare professionals are concerned, various countries may have different rules in terms of how healthcare professionals may, or may not, use social plug-in websites and services. Please familiarise yourself with the requirements in your country before utilising the plug-ins from the Website.

7 Contacting you for market and research purposes

If you subscribe to receive marketing emails from us, we will use your email address to send you emails informing you about news of the Institute of Advanced Aesthetics and about its products and services as well as about products and services of Merz Group and to contact you for market research purposes. Note that trading restrictions may apply in some countries, and that some products may not be provided to, or shipped to certain countries. Also note that marketing restrictions may apply to our products in some countries, which may limit your use or onward distribution of such communications received from us.
You also have the option to consent that we can contact you by phone and by mail for marketing and research purposes.
By using the email address content-support@merz-institute.com, you can selectively revoke your consents to receive newsletter/marketing emails or to be contacted for research or marketing purposes by phone and mail. You may also opt-out from the receipt of marketing emails via a link in the respective email. Any such revocation will lead to the termination of Email news or termination of contacts for research and marketing purposes and will not lead to the deletion of your data nor the termination of registration.

8 Your right to access and change your data

You have the right to access, review and change your personal data that we retain. To access or change your personal data, please send an e-mail to merz-institute@cocomore.com or contact us by post at Merz Pharmaceuticals GmbH, Global Medical Education and Training Aesthetics, Eckenheimer Landstrasse 100, 60318 Frankfurt.
As a Registered User you can also access, review or change the information you provided in the settings of your account.
You can also request a deletion of your personal data by contacting us by email or Mail at the addresses set out above. In this case we will delete your personal data (unless required or permitted to retain it by law). Please note that if you are a Registered User the deletion of data will lead to a termination of your registration and prevent you from using our services and the parts of the Website that are reserved for Registered Users only.

9 Communication with us

When you send an email or other communication to us, we may retain those communications and your personal data in order to process your inquiries.

10 Third party websites

The Website may contain links to websites of Merz Group and/or of other third party entities. This Privacy Policy does not apply to linked websites. Please refer to the privacy policies available on the other websites.

11 Access to Privacy Policy and changes in Privacy Policy

A current version of this Privacy Policy will always be available on the Website, identified at the top of the page by its effective date. We may change this Privacy Policy at any time so far as this is necessary or helpful to enhance the service or to adapt it to reflect changes in technical or legal requirements. We will post any changes to our Privacy Policy on the relevant section of our Website when our policy changes. If we intend to expand the use of your personal data in a way that requires your consent, we will ask you for such consent.

Additional Information

Are you having any questions or hints concerning Merz internet privacy?
Please do not hesitate to contact our privacy officer:

Merz Pharma GmbH & Co.KGaA
Data Protection
Eckenheimer Landstrasse 100
D-60318 Frankfurt am Main
dataprotection@merz.de